PandaVPN Connection FAQs

Please first confirm that your current network can access webpages normally, and make sure PandaVPN has been updated to the latest version.

You can try the following methods in order:

1. Reconnect to the current server.
2. Switch to another server, preferably a nearby node or one with lower latency.
3. Fully quit and restart PandaVPN, then connect again.
4. If the client supports protocol switching, try changing the protocol before connecting again.
5. Check whether a firewall, antivirus software, or another VPN app is blocking the PandaVPN connection.

If you still cannot connect, please contact the support team through in-app Online Feedback or by email, and provide your device model, system version, PandaVPN version, selected server, network type, and an error screenshot.

Please confirm that PandaVPN is connected successfully, and try refreshing the web page or changing servers. If you still cannot access it, restart the browser, app, or device and try again.

Internet speed may be affected by server distance, network conditions, or current route load. We recommend switching to a closer server, or using Smart Mode to automatically choose a suitable connection method.

Network conditions vary by region and carrier, so actual speed may differ.

In general, servers that are geographically closer to you and have lower latency are usually faster and more stable. You can also choose servers based on your access needs. For example, if you want to access websites, apps, or games in a specific country or region, prioritize servers in that region.

We recommend choosing a server with lower latency in the client. If the speed is not ideal, try switching to another nearby server or changing the protocol.

For daily use, you can choose Smart-Select Server or a server from the Recommend list. If you need to access content from a specific region, choose the server for the corresponding country or region.

First disconnect and reconnect PandaVPN, then restart the browser or device. You can also switch servers or protocols, and check whether the system or browser has custom DNS configured.

If the connection fails, disconnects frequently, is slow, or certain websites cannot be accessed, you can try switching protocols. If you are not sure which protocol to choose, we recommend using Smart Mode.

If local websites, apps, or LAN devices become slow after connecting to PandaVPN, it is usually because all traffic is being routed through the VPN tunnel.

You can switch protocols or enter PandaVPN Mode in the client and choose a more suitable split-tunneling mode:

1. If you mainly visit local websites or apps, we recommend choosing “Tunnel All Except Region” and adding your local region to the bypass list. This allows local traffic to connect directly while other traffic can still go through the VPN.
2. If you only want to access websites in a specific country or region, we recommend choosing “Tunnel Target Region Only.” This means only traffic to the selected region will go through the VPN, while other traffic remains direct.
3. If you only need to accelerate or access social media, you can choose “Tunnel Social Media Only.”
4. If you need to protect all network traffic, you can choose “Tunnel All for Privacy,” but local websites or apps may become slower.

If you need to access routers, printers, NAS, or other LAN devices, you can also enable LAN exclusion or local network direct connection settings in the client.

It may be caused by website cache, browser cache, or the IP lookup service not updating in time. Please make sure PandaVPN is connected successfully, then refresh the page, clear the cache, or try another IP lookup website.

Some users refer to VPNs as “accelerators.” If you only open the PandaVPN client but have not connected to a VPN server, your IP address will not change.

Please choose a server in the PandaVPN client and click Connect. After the connection is successful, your network IP address will change to the IP address of the selected server.

If your IP address still does not change after a successful connection, try the following:

1. Disconnect and reconnect PandaVPN.
2. Change to another server.
3. Switch the connection protocol and try again.
4. Close and reopen your browser, then check your IP address again.

If your IP still cannot be changed, please confirm that the client shows “Connected” and update PandaVPN to the latest version before trying again.

It is possible. A firewall, security software, or network management tool may intercept the VPN connection. Please try adding PandaVPN to the allow list, or temporarily disable the related restrictions before connecting again.

Different apps may use different network rules, cache, DNS, or region detection methods. Try restarting the app, switching servers or protocols, and confirming that PandaVPN is connected successfully.

Please first check the app version, device system, network status, server settings, and protocol settings. If the issue persists, prepare your device model, system version, app version, error message, and a screenshot of the issue.

Please do not share passwords, verification codes, full bank card numbers, private keys, or other sensitive information. When contacting support, you usually only need to provide your device model, system version, app version, issue screenshot, PandaVPN digital ID, or proof of payment.